Patented Human Pheromone

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FAQ

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Member registration and Loyalty program

Pheromone Perfume & Cologne

Order

I cannot log in at the time of an order.

The mail address and the password you input may be wrong. Please confirm again whether it has been input by one-byte alphabet and numbers, and since a capital letter and a small letter are distinguished, the alphabetic character has agreed with the information at the time of registration. When you still cannot log in, as we investigate, please contact us from Contact Us.

・Forget Password?
Please go to Password assistance and reset your password with the associated email address.

・Customers who have not placed order more than 5 years since the last order
In terms of personal information protection, we shall automatically delete member information. In order to use our services again, please newly register the membership.

How can I make sure that my order is confirmed properly?

When your order is successfully completed, we shall send you e-mail of “Order Confirmation” to your registered e-mail address.

In the case where you are not receiving the e-mail, please confirm the order history of Account to confirm whether your order is successfully completed.
In the case where your order is not listed on the order history, there is the possibility that your order has not been completed yet. Please contact us to Contact Us so that we can check the details.

Can I change my order detail such as adding goods, etc.?

When you want to change order for product contents including the addition, it's troublesome, but after having canceled it once from “Order cancellation” of Account, please order once again.

When the order contents aren't shown on an order cancellation screen, it's included in shipping off preparations already, cancellation by the customer himself cannot be done. When it's before shipping off, we can accept the change, so please contact us from Contact Us.

In addition, we cannot accept the change after shipping off of goods.

Can I cancel my order?

If it is before shipping goods, you can have it cancel more easily from the "order cancellation" of Account. When your order contents aren't shown on an order cancellation screen, it's been in shipping off preparations already, so you can't cancel it by the customer himself. When it's before shipping off, we can accept the change, so please contact us from Contact Us.

In addition, we cannot accept the change after shipping off of goods.

Can I place an order from other than the Internet?

I'm sorry, but we accept only the order on the website. We do not accept an order by telephone and other methods.

Is it possible to directly purchase your products in stores, not through mail order?

You can purchase the products of Pheromone Perfume Labo only through the Internet mail order. If you have any questions or concerns regarding our products, please feel free to contact us from Contact Us.

Shipping

Which country and area could you deliver it to?

Please refer to Shopping Guide for the country where a delivery is possible.

How much is the shipping fee?

The shipping charge is different depending on delivery countries, so please refer to Shopping Guide.

Is there a limit of one time ordering quantity?

You can order up to 4 bottles for one order.

Can I have my order delivered to an address other than my home?

Since private importation is permitted on condition that the person himself/herself who placed an order uses it, it is necessary to send items to the order’s address (house in principle). If the address serves as a company name and a store name, it is considered that the sales purpose and we may be unable to send to you. When there are troubles, such as the confiscation, by having set an address other than home as a shipping address at the time of import clearance, it is considered as a customer's self-responsibility in principle, and compensation of goods cannot be performed.

Does it cost other than the product price and the shipping charge?

It may take the customs duties, import duty and a customs clearance handling charge for the present local tax in a country and an area. Since an importer (customer) pays, please pay it to a delivery trader directly at the time of a receipt. For more information, please contact the nearest customs directly by yourself.

How much do a customs duty, an import duty, and a customs fee cost?

The customs duties, the import duty and the customs clearance handling charge are different depending on countries and areas. Please contact a customhouse of the country and the area you'll receive for more information directly by yourself.

How long will it take my order to arrive?

It's different depending on countries and areas, but we'll deliver it in 1-2 weeks from shipping off.

※ The national holidays and long vacation season for each country may cause delay for the delivery.

Which Shipping Carrier and service do you use?

We send it to you directly from Japan by EMS.
Parcels are handed over to the shipping carrier of each country from EMS after through the customs.

Can I specify the time of a delivery date?

You cannot specify a delivery date, a day of the week, and time.

Can I see where my package is right now?

After an order has shipped, we send you an email with your tracking number and shipping carrier’s website URL. You can find tracking information of your order there.

How are a ship-from name and an item name of the delivery slip written?

On the Contents detail of shipping slip, it is written as "Skin Lotion". In addition, the shipper is "PROSTY Co., Ltd". (PROSTY Co., Ltd is the company name which manages Pheromone Perfume Labo.)
Since the products name and the name of this site (Pheromone Perfume Labo) are indicated with neither a check nor an outer packaging, there is no fear of being known by a family or a delivery person. Please feel easy and place an order.

The product which I ordered does not arrive ….

After dispatch of goods, although we usually deliver it to you in about one to two weeks, it may be late according to many situations, such as a public holiday, year ends and New Year holidays, customs procedures. When goods don't arrive even if two weeks are passed after your order, sorry to trouble you, but please contact us from Contact Us. We'll check the delivery situation.

I could not receive a product by absence ….

A product is kept at the nearest post office indicated in a delivery notice. Please receive it at the window of the post office. (The practical use is different depending on countries and areas. Please check it in the nearest post office.)

Payment

How can I pay for my order?

You can use an On-line settlement with a credit card and PayPal.
We accept VISA and MASTERCARD for credit card payment.

Can I pay by bank transfer?

No, we do not accept payment by bank transfer.

Which credit cards do you accept?

We accept VISA and MASTERCARD for credit card payment.

Is the payment of a credit card available by division and a revolving repayment?

We are afraid, but we only accept 1-time payment.

What store name will appear in credit card statements?

The store name appearing in credit card statements should be “PHEROMONE PERFUME LABO”.

I am worried about inputting a card number. Is security OK?

Since we are using SSL for the screen which inputs credit card information, it is enciphered and a customer's information data is transmitted safely. In addition, in consideration of safety, we have you input the card information every time without recording it at all.

Why does my online credit card payment fail even if all of the information is correct?

The reasons for such failure may be the card limit has been reached or relate to security measures implemented by credit card companies to protect cardholders against card abuse. Please contact the credit card company.

How do I get a receipt?

Your receipt can be replaced by an invoice and statement from credit card company or PayPal. After an order has shipped, we provides a link to printable invoice page for each purchase in “Order history” in Account.

Returns & Exchanges

There is a problem with the quality of my purchase. What should I do?

We are really sorry about that. Please contact our customer service within 7 days of arrival. Please note that we cannot issue your refund in case if you return your items without any notice in advance.

I have received the wrong item. What should I do?

We are really sorry about that. Please contact our customer service within 7 days of arrival. Please note that we cannot resend the items or issue your refund in case if you return your items without any notice in advance.

Can I return items I ordered?

We do not accept returns of items.

Can I exchange an item?

We do not accept exchange of items.

I don't like the fragrance; I used it, but I want to return it (or change it) because it was different from my image.

After opening and the use, we do not accept product returns and exchanges.

The exterior of the package I have received was broken.

The ordered goods have taken all possible measures against packing so that breakage may not arise, but a crack, dirt, and a dent may be produced by the shock under delivery, etc. As far as there are no problems with a product itself, please understand the item you bought cannot be refunded or exchanged.

It has been sent back to Japan.

When it is sent back to Japan by a customer's long absence, receipt refusal and owing of the outstanding payment for customs duties and customs clearance handling charge, the purchase price and the shipping costs are not refundable. Please understand this situation.

Member registration and Loyalty program

I forgot the registered e-mail address.

When forgetting the e-mail address you registered, please contact us from Contact Us.

I forgot my password.

Please go to Password assistance and reset your password with the associated email address.

I cannot log in to my account.

The mail address and the password you input may be wrong. Please confirm again whether it has been input by one-byte alphabet and numbers, and since a capital letter and a small letter are distinguished, the alphabetic character has agreed with the information at the time of registration. When you still cannot log in, as we investigate, please contact us from Contact Us.

・Forget Password?
Please go to Password assistance and reset your password with the associated email address.

・Customers who have not placed order more than 5 years since the last order
In terms of personal information protection, we shall automatically delete member information. In order to use our services again, please newly register the membership.

I want to change the member information such as an e-mail address and the address.

Please register new information from the change page of a customer information after logging in to an Account.

I would like you to delete my member registration.

When you want to delete your member registration, sorry for your inconvenience, but please contact us from Contact Us.

Do the points have the expiration date?

It's for 5 years after you get a point. When you shop again within 5 years, the expiration date is extended for 5 years from there again.

Pheromone Perfume & Cologne

Is it better to use it a lot at a time?

Because the human pheromone is said to work with a little quantity, one to two push is enough as the quantity like an ordinary perfume. To make a human pheromone component evaporate with alcohol, it is said that the temporal duration is about 2 to 3 hours since it is used. Using slight quantity and frequently is recommended rather than using a lot at a time.

Can I wear a pheromone perfume with another perfume?

Yes, you can use the pheromone perfume with another perfume at the same time.
There is no problem to wear them together no matter the pheromone perfume is scented or not. You could find your favorite combination.

Which type of pheromone perfume should I use, for MEN or WOMEN ?

No matter which gender you would like to attract, please choose the one matches your gender. By feeling sprayed human pheromones from yourself, it helps to make your feel relaxed, pull out positive signals and boost your attraction from your inside, which result in people around the individual finding you more attractive.

Is it effective on the same sex as well as the opposite sex?

It is said human pheromones attract the opposite sex and, at the same time, enhance relax and reassurance of
his / her own and improve the favorable public image from the neighborhood. Please use it for the place of communication to become friendly with the person of the first meeting who wants to talk happily and who wants to raise an impression etc. regardless of a person of the same sex and the opposite sex.

How long does 1 bottle(10ml) last by ?

A bottle is for about 130-140 sprays. It also depends on the frequency in use, but there seem to be a lot of people who use up in about 1 month.

How long is an expiration date for use?

It is about two years in the unopened state.
Once it is opened, we recommend you to use up as earlier as possible.

I am pregnant, can I use it?

Although you can use like a usual perfume, since skin and the body become sensitive especially during pregnancy and the state is different, please use it while seeing how things are.

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