Patented Human Pheromone

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Shopping Guide

International Shipping

International EMS shipping fee

Asia: USD 6.99
India, Indonesia, Korea, Cambodia, Guam, Saipan, Singapore, Sri Lanka, Thailand, Taiwan, China, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos

Oceania: USD 9.99
Australia, Solomon Islands, New Caledonia, New Zealand, Papua New Guinea, Fiji

North America, Central America: USD 9.99
The United States, El Salvador, Canada, Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras, Mexico

Middle and Near East: USD 9.99
United Arab Emirates (UAE), Israel, Iraq, Iran, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Syria, Turkey, Bahrain, Jordan

Europe: USD 10.99
Iceland, Ireland, Azerbaijan, Italy, Ukraine, England, Estonia, Austria, Holland, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Macedonia, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russia

South America: USD 12.99
Argentina, Uruguay, Ecuador, Columbia, Chile, Paraguay, Brazil, Venezuela, Peru

Africa: USD 12.99
Algeria, Uganda, Egypt, Ethiopia, Ghana, Gabon, Kenya, Cote d'Ivoire, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, Rwanda

Please inquire the country and the area which are not in this table.

※ Since there are a detached island, a remote district, and a case where we cannot send the areas to you in part, please inquire about the country and the area even in this table.

※ We will send it only to a country and the area where the person subscribed and lives now. (We cannot send to a country and the area where you do not live in.)

Shipping Method

International shipment is carried out by EMS.

The number of days for delivery

By the end of 2-3 business days from an order, international dispatch is carried out by EMS.
Although it is different depending on the countries and the areas of the address, you can receive a product within 5 to 10 days after shipping.

※ Shipping is closed for Saturdays, Sundays and holidays.

It sometimes takes more than 2 weeks to deliver according to many situations such as hitting on a weekend and a holiday of Japan on an order of the day, a flight schedule, and customs procedures.

Additionally, it is predicted that the products ordered before and after the continuous holidays such as on the holidays of the destination countries may be significantly delayed than usual due to the closure of the customs and carriers.

Specification of date and time

A delivery time and day of the week can't be designated.

Product Packaging

We deliver all our products in plain cardboard boxes without branding.
In addition, the article name of the delivery slip indicates "Skin Lotion" and the sender as "PROSTY Co., Ltd." As a result no one beside you will know the nature of the contents inside. There is no worry to be known to a family and a delivery supplier. Please feel easy and place an order.

International shipping conditions

PROSTY Co., Ltd. of Japan sells the goods you ordered in Pheromone perfume lab, and they internationally dispatch by EMS from Japan directly to a customer's address. A tax, and a customs duty and other charges may be imposed by the country of the destination of the goods shipped off internationally. The receiver of goods is an importer (Importer of Record) in the country of a receiver's address, and he bears all import duties.

It's limited to personal use. The order by a corporation and a corporate name cannot be accepted. When there are troubles, such as confiscation at the time of import clearance, it is considered as a customer's self-responsibility in principle, and compensation of goods cannot be performed.

The instruction manual of the product and the safe warning are not offered by the language of the country of the destination. Goods may not be designed according to the standard, the specification, and the requirements for a label of a country with a receiver's address. Please confirm whether a customer can import a product legally in the country of a receiver's address.

The receiver of goods is an importer (Importer of Record) on record, and it is necessary to observe all laws and rules of the destination. Please confirm for customers that the export license based on foreign exchange and foreign trade law is unnecessary.

Duty, Taxes & Fees

Customs fee and duty, import duty, and other commissions and handling charges

Customs fee, customs duty, import duty, and other handling charges may be imposed by the country of a receiver's address. A receiver of the product is a national importer in a destination (Importer of Record), please bear the total import duty. Please pay to a delivery trader directly at the time of delivery.

A receiver has to be recorded as an importer and observe all law and regulation set in the delivery country.

A receiver needs to pay the charge of the additional charge concerning customs procedures. At this site, these charges cannot be changed and the price cannot be predicted.

Since the conditions of customs clearance varies depending on countries, please inquire the nearest customs directly for more information. In addition, delivery may be delayed due to customs clearance. Please understand the situation beforehand.

In the case where the products are returned because the importer does fails to pay the duties etc. or rejects the reception of the products, we shall refund by subtracting the delivery fee both ways at the time of refunding.

Payment Method

Credit Card

You can use VISA and MASTER.

The number of payments is only 1 time.
Payment in installments and revolving repayment cannot be used.

  • ・After shipping the product, in accordance with the membership agreement of the credit card-issuing company, the payment shall be charged from your specified bank account.
  • ・On your credit card statement, “PHEROMONE PERFUME LABO” shall be marked.

PayPal

We accept payments by PayPal.

Returns & Exchanges

Condition for Returns & Exchanges

Returned goods and exchange on customer convenience cannot be accepted.
When having received a defective product and goods different from your order, please be sure to contact customer service within seven days after goods arrival with a condition of an unopened and unused state. When sending goods back without a prior contact, you cannot get a refund of the price of goods and the shipping cost. Moreover, the goods which has been opened, used and returning goods and exchange of the goods which a crack and dirt produced under the customer cannot be accepted.

Because there is individual difference for feeling on skin type and pheromone perfume, it does not suit your skin type for the rare occasion and an effect which was expected cannot be felt. In that case, we will not be able to accept any returns.

A package may change shape according to the form of import. In addition, about the slight scratch caused at the time of transportation, please pardon us without a problem in a product in itself.

The damage under delivery

When the exterior is damaged at the time of package arrival, open the box and inspect the items inside and if there is no problem, sign the receipt when you receiving the delivery. When contents are damaged, please save the present condition and offer the purport of breakage from a customer to the local post office.

Manage & Cancel Your Orders

See your orders

[ 1 ]
Log in to your Account.
[ 2 ]
Click on “Order History”.

Change your order (Change quantity and goods, etc.)

In the case of adding/changing products, please cancel the order and process a new one.

[ 1 ]
Log in to your Account.
[ 2 ]
Click on “Order History”.
[ 3 ]
Click on “Chancel” of the order you want to change.
[ 4 ]
Make a new order.

In the case where cancelling button does not appear, your order is prepared to be shipped and thus you cannot cancel your order by yourself. Please contact us to Contact.

You cannot change your order after shipping of the product.

Order cancellation

Even after you place your order, you can cancel it on your Account, as long as such cancelling is before shipping.

[ 1 ]
Log in to your Account.
[ 2 ]
Click on “Order History”.
[ 3 ]
Click on “Cancel” of the order you want to cancel.

In the case where cancelling button does not appear, your order is prepared to be shipped and thus you cannot cancel your order by yourself. Please contact us to Contact.

You cannot cancel your order after shipping of the product.

Membership information

Membership registration

When shopping is completed for the first time in Pheromone Perfume Labo, a member is registered automatically. The member registration fee and the dues are free.
After completing the membership registration, we shall send you e-mail that “Notice of completed member registration” to your registered e-mail address. Please keep your log-in ID (your e-mail address) and password safe.

※ When 5 years pass from your last order, we will automatically delete customer's information in terms of personal information. When using it once again, please register for a new membership.

Change Account Settings

・Changes to your registered address and phone number and e-mail address
Log in to your Account and update from “Change Account Settings”.

・Change of your password
Log in to your Account and update from “Change Password”.

Loyalty program

As the privileges of membership, you can use valuable points. You can use the points as “1 point=1 dollar” for your purchase. Please confirm your point balances and their expiration date, and point earning history form Account.

The point acquisition method

When you write reviews of your purchase, you can earn 2 points for each review. Word-of-mouth communication can be posted from Account.

The term of validity of a point

Points are valid for five years after the last purchase day. If you purchase within five years again, it will be extended for five years from there. The points which has disappeared once are not revitalized even if it carries out shopping again after that.

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