Website for International Shipping

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Shopping Guide

Conditions of use of international shipping

PROSTY Co., Ltd. of Japan sells the goods you ordered in Pheromone perfume lab, and they internationally dispatch by EMS from Japan directly to a customer's address. A tax, and a customs duty and other charges may be imposed by the country of the destination of the goods shipped off internationally. The receiver of goods is an importer (Importer of Record) in the country of a receiver's address, and he bears all import duties.

  • ・It's limited to personal use. The order by a corporation and a corporate name cannot be accepted. When there are troubles, such as confiscation at the time of import clearance, it is considered as a customer's self-responsibility in principle, and compensation of goods cannot be performed.
  • ・The instruction manual of the product and the safe warning are not offered by the language of the country of the destination. Goods may not be designed according to the standard, the specification, and the requirements for a label of a country with a receiver's address. Please confirm whether a customer can import a product legally in the country of a receiver's address.
  • ・The receiver of goods is an importer (Importer of Record) on record, and it is necessary to observe all laws and rules of the destination. Please confirm for customers that the export license based on foreign exchange and foreign trade law is unnecessary.

Method of payment

You can use an On-line settlement with a credit card and PayPal.
The credit card which can be used is VISA and MASTER.

The number of payments is only 1 time.
Payment in installments and revolving repayment cannot be used.

International EMS shipping fee

Asia : USD 6.99

India, Indonesia, Korea, Cambodia, Guam, Saipan, Singapore, Sri Lanka, Thailand, Taiwan, China, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Brunei, Vietnam, Hong Kong, Macau, Malaysia, Myanmar, Maldives, Mongolia, Laos

Oceania : USD 9.99

Australia, Solomon Islands, New Caledonia, New Zealand, Papua New Guinea, Fiji

North America, Central America : USD 9.99

The United States, El Salvador, Canada, Cuba, Costa Rica, Jamaica, Torinidad and Tobago, Panama, Barbados, Hondulas, Mexico

Middle and Near East : USD 9.99

United Arab Emirates (UAE), Israel, Iraq, Iran, Oman, Qatar, Cyprus, Kuwait, Saudi Arabia, Syria, Turkey, Bahrain, Jordan

Europe : USD 10.99

Iceland, Ireland, Azerbaijan, Italy, Ukraine, England, Estonia, Austria, Holland, Greece, Croatia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech, Denmark, Germany, Norway, Hungary, Finland, France, Bulgaria, Belarus, Belgium, Poland, Portugal, Macedonia, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russia

South America : USD 12.99

Argentina, Uruguay, Ecuador, Columbia, Chile, Paraguay, Brazil, Benezuera, Peru

Africa : USD 12.99

Algeria, Uganda, Egypt, Ethiopia, Ghana, Gabon, Kenya, Cote d'Ivoire, Djibouti, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, Rwanda

  • * Please inquire the country and the area which are not in this table.
  • * Since there are a detached island, a remote district, and a case where we cannot send the areas to you in part, please inquire about the country and the area even in this table.
  • * We will send it only to a country and the area where the person subscribed and lives now. (We cannot send to a country and the area where you do not live in.)

About the delivery

  • ・By the end of 2-3 business days from an order, international dispatch is carried out by EMS. * Shipping is closed for Saturdays, Sundays and holidays.
  • ・Although it is different depending on the countries and the areas of the address, you can receive a product within one to two weeks after shipping.
  • ・After order confirmation, we usually ship during 2-3 business days, but it sometimes takes more than 2 weeks to deliver according to many situations such as hitting on a weekend and a holiday of Japan on an order of the day, a flight schedule, and customs procedures.
  • ・A delivery time and day of the week can't be designated. You can't make a contact beforehand, either.
  • ・When not receiving goods even if it has passed from shipping off for more than 2 weeks, please contact us.

【Sending without being known to anyone】

We will send the product which had you order it with a plain corrugated cardboard not to understand the contents. In addition, the article name of the delivery slip indicates "skin lotion" and the sender as "PROSTY Co., Ltd." Because a brand name and the name (pheromone perfume laboratory) of our site cannot be described in a slip and an outer box, there is no worry to be known to a family and a delivery supplier. Please feel easy and place an order.

About customs fee, customs duty, import duty, and other commissions and other handling charges.

Customs fee, customs duty, import duty, and other handling charges may be imposed by the country of a receiver's address. A receiver of the product is a national importer in a destination (Importer of Record), please bear the total import duty. Please pay to a delivery trader directly at the time of delivery.

  • ・A receiver has to be recorded as an importer and observe all law and regulation set in the delivery country.
  • ・A receiver needs to pay the charge of the additional charge concerning customs procedures. At this site, these charges cannot be changed and the price cannot be predicted.
    Since the conditions of customs clearance varies depending on countries, please inquire the nearest customs directly for more information. In addition, delivery may be delayed due to customs clearance. Please understand the situation beforehand.

About cancellation, and returned goods and exchange

Order cancellation

Cancellation can be made after order completion and only before shipping products. Please click a cancellation button after login to account from "order cancellation." When the order to cancel is not displayed on “Order cancellation" page, it's during shipment preparation or the completion of dispatch may be carried out, and cancellation may be unable to be accepted. Please inquire customer service. In addition, the cancellation after the shipment completion cannot be accepted.

Change of an order
(the addition of goods, change of goods and quantity, etc.)

When you'd like to change the order contents, please cancel from "the order cancellation" of the account once and place an order again. In addition, when the order to cancel is not displayed on ”order cancellation” page, the shipment is getting ready or the shipment has completed, and change may be unable to be accepted.

Returned goods, exchange

Returned goods and exchange on customer convenience cannot be accepted.
When having received a defective product and goods different from your order, please be sure to contact customer service within seven days after goods arrival with a condition of an unopened and unused state. When sending goods back without a prior contact, you cannot get a refund of the price of goods and the shipping cost. Moreover, the goods which has been opened, used and returning goods and exchange of the goods which a crack and dirt produced under the customer cannot be accepted.

  • * Because there is individual difference for feeling on skin type and pheromone perfume, it does not suit your skin type for the rare occasion and an effect which was expected cannot be felt. In that case, we will not be able to accept any returns.
  • * A package may change shape according to the form of import. In addition, about the slight scratch caused at the time of transportation, please pardon us without a problem in a product in itself.

About the damage under delivery

A post office compensates for the damage under delivery. When the exterior is damaged at the time of arrival of the package, open it at the place and confirm the contents and if there is no problem, sign the receipt at the time of receipt. When contents are damaged, please save the present condition and offer the purport of breakage from a customer to the local post office.

PAGETOP

COUNTRY : JAPAN